How we work

We’re not like a lot of other companies. We don’t want to be. We don’t want to be difficult, we just want to be different, so we thought we’d explain a bit about how we do what we do and why we do it that way. We want you to be able to get the best out of us.

Values.

We have a set of values that we’ve lived by since day dot. We’ve not gone a day without sticking to them since we started over a decade ago. We wanted to put some meaning and enjoyment back into our jobs and we knew we needed a framework of values that reflected this. So, we came up with some:

Caring – we want to make people’s lives better.
Belonging – to a tribe that supports us.
Opportunity – to try new things and share new ideas.
Enjoyment – who doesn’t want to enjoy what they do? It’s important.
Honesty – openness, integrity and clarity with everyone.

We want to work with people who have a similar set of values and purposes to us. It’s not about being exclusive, it’s about having shared goals that we can both celebrate. It’s about us all pulling in the same direction for each other and to us, it just makes sense.

Remote working – It’s all about balance.

Our tribe often work remotely. Who doesn’t nowadays? We balance time in our offices with time elsewhere so our people can achieve the balance they need in their own lives. It gives us the flexibility to manage social duties and still commit to hard work, providing the exceptional service we pride ourselves on.

In our ecology department, the flexible working goes a little further still, owing to the dependence on the seasons. In peak survey season, which runs from March to September, our ecologists need to be able to work from anywhere in the (sometimes quite literal) field.

What we’re saying is: please be patient with us. Our line of work means we need to be out and about, sometimes where connectivity is a little bit tricky. We will get back to you as soon as we’re back online.

Staying flexible.

Appointments, school runs, life admin – it all needs doing and we’re all trying to achieve that elusive work/life balance. That’s why we support flexible working hours for our tribe.

During ecology survey season we sometimes have to be as nocturnal as the animals we’re surveying. Very late nights, very early mornings and very long hours are all par for the course at this time of year. Often our ecologists will have to work late into the night and then have to get up at 4am the next morning for a dawn survey; it’s a tough job but someone’s got to do it.

What this means for you is that it might feel like we’re a little hard to get hold of, but we’re not doing it on purpose (promise!). During peak season, we ask that you allow us 48 hours to get back to you to make sure we can operate safe working hours and look after our tribe.

Best bet is to send them an email instead of a call and they’ll be with you as soon as they can. Even better, give us as much heads up as you can and book into our diary rather than waiting for the day. We monitor our emails regularly, so if you need us, sending us just the one email with everything you need means we can manage our inbox efficiently and reduce the wait time for you.

Urgent enquiry… is it though?

We get it; sometimes there’s an emergency, there’s nothing you can do about it and you need us ASAP. At Tyler Grange, we do everything in our power to avoid emergencies because they are so disruptive to the way we operate. We’re working to our client’s deadlines where projects are planned out months in advance, so there are very few (actual) urgent surprises in our game.

To us, something urgent is something that will stop a project in its tracks. We want to do the best possible job for you, but sporadic and urgent demands just aren’t something that we can consistently work with. We always factor your needs and demands onto your projects if you inform us; just let us know.

4 Day week.

We’re going to be moving to a 4-day week soon. Find out more about it and how it will affect you here.

Controversial? We don’t think so. Better for our tribe? Definitely. Better for you? Without question.

The 4 Day Week Campaign makes a compelling argument for change, and we agree.

You can trust us.

So many of our customers come back and put their trust in us to do a good job, time after time, because we do all we can to make sure the relationship works for both of us.

There’s plenty to navigate, our diary, your diary and nature’s diary too. It’s a delicate balance and all our efforts are geared towards getting it right every time. When you get the best out of us – we do our best work for you.

Now you know.

The best way to work with us? Get us involved as early into a project as you can. The more time we have to scope out your needs and requirements, the better the service we can provide for you. We’ll have a better opportunity for success together, completing the project within your timescale and avoiding those costly, unplanned last-minute jobs.

Our suggestion? Why not take a leaf out of our book and take your meetings and calls on the go? It can free up precious time and help to boost your creative freedom!

Get in touch with us today on hello@tylergrange.co.uk and find out how we can collaborate to make great things happen.